For Employees

What is the EAP?

The EAP is an employer-paid benefit that offers professional counseling, evaluation, and referral services to address personal problems that may interfere with work. Services are available to you and eligible members of your household.

How about confidentiality?

The foundation of our service is based on trust and confidentiality. All personal information remains confidential within the limits of the law and will not be released without your consent.

What Services are available?

The Family Services EAP provides assessment, counseling, and referral services for employees and members of their household. The EAP is a resource for addressing personal problems such as:

  • Family and marital difficulties
  • Parent and child relationships
  • Alcohol and drug abuse
  • Work and family stress
  • Anxiety and depression

Accessing the EAP

Referrals to the EAP may be made by employees themselves, supervisors and/or union representatives, human resources, and medical professionals.


Referral Services

Many employees have issues that can be addressed by connecting them with resources in the community, such as childcare, elder care, legal services and financial assistance. The Family Services EAP has a full and up-to-date resource directory to help you access additional support services. You may access the directory, call the EAP at 978-327-6666, or submit an inquiry.

Schedule an Appointment

To schedule an appointment or make a referral, you may call the EAP or submit an appointment request. We will respond to your inquiry the following full business day by phone. (The online inquiry is not for emergency situations. For emergencies, please call 978-327-6666).

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Contact Us!

The Family Services EAP is here for YOU! Please call at any time to get the support you need.  The EAP can be reached, day or night, at:

Phone: 978-327-6666

(Email inquiries will receive a response during business hours).